Return Policy

60-Day Returns – Your Satisfaction is Guaranteed

We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 60 days of receiving it. Note that some conditions apply and not all products are eligible for return. Absolutely no returns will be accepted after 60 days; please inspect all products upon receipt. Read our full policy below, or use the page links to move to a specific section.

Returns of Online Purchases

To ensure that your return is processed accurately and promptly, please call us at +233 276 34 5792 to obtain an RMA (Return Merchandise Authorization) and instructions on how to ship back to us. Returns made without an RMA will not be accepted.

Before calling, please note the following:

• Please note that installed products with cut wires will be subject to a $50 USD minimum or 10% of retail cost fee. Returns with loose crystals are subject to a $50 USD fee.
• If your item qualifies for Free Return Shipping, we will issue you a prepaid return shipping label. Please note you must take your package to an authorized drop-off location; pick-up service is not included.
• All returned items must be sent back to us using the original shipping boxes and packing materials.
• Furniture and rug purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse.
• If your item(s) was delivered via freight, your return is subject to a $99.00 freight pick up fee per item which will be deducted from your return. You will receive a call to schedule a freight pick up appointment within 2-3 business days.
• Room of Choice Delivery and Ground Level Entry Delivery orders must be returned within 10 days.
• Please note, non-residential sales are covered by separate policies and conditions; please contact SmartEnergy Solutions more information.

Shipping your order back to us:

• Write the RMA on the pre-printed return address form included with your boxed order or from your RMA email. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via EMS,FedEx, or UPS and obtain a tracking number.
• Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.
• All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging.

Room of Choice and Unbox Special Delivery Orders

You have 10 days from the date of delivery to notify us that you would like to return these types of orders, which only available on orders shipped .

To ensure that your return is processed accurately and promptly, please call us first at +233 276 34 5792.

A Customer Service Specialist will provide you an RMA and instructions on how to ship the product back to us. Returns made without an RMA will not be accepted.

Please note the following information:

• Returns cannot be made to our SmartEnergy Solutions store locations without RMA.
• All merchandise must be returned in the original packaging.
• Original shipping charges are non-refundable.
• Return shipping charges are the responsibility of the customer and are non-refundable.
• There is a 10% restocking fee assessed on all these returns.
• Once the product is received at our warehouse in good condition we will issue a refund.

International Customers

Please note that all sales on international orders are final.